PTA Permits Cellular Netwokrs to Take Back SMS Packages During Eid

By  · Wednesday, Nov 25, 2009 0 Comments

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PTA in a meeting with representatives of cellular companies, authority did not object over the withdrawal of SMS packages during Eid by leading operators, and said that value-added services offered by mobile operators such as SMS are un-regulated services in terms of pricing and validity.

Official statement issued by PTA said that bundled packages are optional services offered by the operators which require consumers to opt-in and agreeing to the terms and conditions offered by the operators.

“Since SMS bundle packages are not mandatory packages, PTA is only regulating quality of services whereby the operators are required to conform to the quality parameters as per the license terms and conditions.”

Operators were asked to ensure inclusion of adequate information in media campaign with regard to validity period of the SMS bundle package offer along with operator’s discretion to withdraw the said offer.

PTA’s press release.

There were a total of 660 million text messages exchanged between mobile users in Pakistan during Eid-ul-Fitr despite the blockage by two companies of SMS packages. This time again it would be a repeat of the past Eid when the subscribers were not informed prior to withdrawal of these SMS bundles. No official of both the companies was available for comments. However, a blog on a website says, “All Bundle/Discount/Bonus Offer subscriptions shall not be valid for Special Occasions. Special Occasions include 6 Days of Eid-ul-Fitr and Eid-Ul-Azha along with their respective Chand Raats and 1 day of New Year”.

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