Mobilink Introduces Utility Bill Payment Service

By Ahsan Javed · Monday, Feb 21, 2011 2 Comments

Mobilink has announced utility bill payment services, with which utility bills can be paid at Mobilink franchise, customer service centers and authorized Mobilink utility bill retailros. Service is available free of cost and no extra amount will be charged other than the bill amount.

Mobilink is already in the utility bill payment service earlier by launching its own service Mobilink Inov8 aka Mobilink Genie and partnership with NADRA.

As of today. bill payments for 18 utilities, including electricity, gas, water and Telephone can be made at all Mobilink business centers, franchises and selected Mobilink shops. Service powered by NADRA’s e-Sahulat is open to customers of all networks and even those who do not own a cellular connection.

The solution does not require any registration or any additional fee associated with it at any point. Moreover, all retailer transactions occur in real time, are secured by a 4 digit MPIN and generate an instant SMS receipt sent to both user and retailer in case of mobile ownership.

The SMS based confirmation is not only free of cost but it is a value addition to facilitate the customer track his or her transaction. Consumer bills are also stamped for authenticity. At the back end, the service has a helpline from 8 AM-12 AM to answer customer queries.

Bilal Munir Sheikh, Vice President Marketing, Mobilink at the launch of the Utility Bill Payments Solution said:

“The mobile phone has emerged from a mere communication tool with a boundless range of opportunities. Customers today want convenient ways to engage with and manage their daily financial lives. Our bill payments empower customers to make utility bill payments anytime, anywhere through a reliable and secure channel. As the trusted cellular services provider for over 30 million Pakistanis, we feel that adding payment capabilities to our retailer network is a natural step in establishing Mobilink’s position in the mobile financial services arena.”

How to Pay Bills with this Service:

• Go to any of your nearest Mobilink Customer Care Center, Mobilink Franchise or Mobilink Utility Bill Payment Retailer along with your bill
• Present your bill and cash to the representative of Mobilink CC center, Franchise or Retailer. If you have a mobile phone, give its number as well
• The representative of Mobilink CC Center, Franchise or Retailer will pay your bill through his system, and you will receive a confirmation SMS of successful payment of your bill
• Your bill will be stamped and signed by representative of Mobilink CC Center, Franchise or Retailer
• This service is absolutely free of charge
• Every time you pay your bill, please ensure that your bill is stamped and signed by the representative of Mobilink CC Center, Franchise or Retailer, and you receive confirmation SMS from Mobilink

Supported Utility Companies:

There are 18 Utility Companies supported by this service:

No charges:

This service is free of charge. Nothing will be charged to customer over and above the actual bill amount. The solution does not require any registration or any additional fee associated with it at any point.

By using Mobilink Utility Bill Payment Service, the customer agrees to the following:

• In case of Mobile customer, the customer must ensure that he/she has received the Bill payment Confirmation SMS from 771.
• That the customer must ensure that after successful bill payment, his/her bill is stamped and Transaction ID and Retailer Number is mentioned on the stamp.
• That the representative of Mobilink CC Center, Franchise or Retailer is not authorized to receive any fees over and above the actual bill amount.
• That the customer understands and agrees that no claims for arrears or otherwise will be entertained or considered by Pakistan Mobile Communications Limited (Mobilink) without a valid transaction ID.
• That there are no undertakings, warranties, terms of agreement between the parties or guarantees by Mobilink as to the quality, standard and function of the Service and the direct and indirect consequences arising from the use of the Service.
• That there is no assurance that the Service is free from defects, errors, or omissions, or is accurate or not flawed in any way or fit for any particular purpose, or will operate without interruption, delay or will be available or will not be suspended, cancelled or terminated.
• That Mobilink shall not be liable for any consequences which arise as a result of the use of the Service by you including but not limited to loss of profit, loss of capital, loss of savings, loss of data and information, business, revenue, contracts, reputation or goodwill or any other expenses, costs and damages whether direct or indirect and whether reasonably foreseeable or not or in any manner whatsoever.
• That all the risk, liability and choice of using the Services is with you and you shall not seek to claim any sums from Mobilink.
• Mobilink may amend these terms and conditions whenever it deems necessary and Mobilink may amend/change the services offered herein or discontinue the services in whole or in part.

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Tags: bill payments, Mobilink, Mobilink customers, Mobilink franchise, Mobilink Genie, NADRA, Pakistan, SMS, utility bills payment solution